Senior Customer Success Manager – Enterprise & Consulting (m/f/d)
Core
Senior Customer Success Manager acting as a trusted advisor and consultant for enterprise clients, guiding them through implementation, adoption, and organizational change.
Role type
Senior IC Customer Success Manager (Consulting & Change Management)
Builds
Customer adoption, retention, and expansion for enterprise SaaS clients
Domain
Enterprise SaaS, Corporate Governance, Change Management
Required skills
Strategic account ownership, Consulting, Change Management, Executive stakeholder management, Workshop facilitation, On-site meeting leadership, Organizational analysis, Adoption strategy
Preferred skills
Experience with Board Offices/Executive Assistants/Governance teams, HubSpot/Salesforce/Zendesk/Gainsight
Technologies
HubSpot, Salesforce, Zendesk, Gainsight
Responsibilities
Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion; Lead consulting, implementation, and change projects with complex stakeholder structures; Independently conduct on-site customer meetings, workshops, trainings, and consulting sessions; Identify adoption risks and develop strategies to increase usage, engagement, and customer value; Represent customer needs internally and collaborate closely with Product, Tech, Sales, and Leadership.
Seniority
Senior, hands-on IC
