Senior Account Manager
Core
Senior Account Manager responsible for retaining and growing a SaaS customer portfolio, driving adoption, retention, and upsell while building scalable account management processes.
Role type
Senior Account Manager (SaaS)
Builds
Scalable account management processes, segmentation strategies, and customer engagement playbooks
Domain
Sports Science SaaS
Required skills
Account management strategy, customer segmentation, retention planning, upsell execution, CRM management, commercial negotiation, process improvement, portfolio management
Preferred skills
Experience in sports science domain, data-driven decision making, cross-functional collaboration
Technologies
HubSpot, CRM sequences, automation tools
Responsibilities
Develop account management approach with Director of Sports Science, own customer renewals and upsell targets, identify and close upsell opportunities, manage large customer portfolio, build reusable resources and playbooks, lead renewal negotiations, collaborate with Support/Product/Marketing/Sales
Seniority
Senior, hands-on IC
