Account Manager, Public Sector – German-Speaking (m/w/d)
Core
Act as a trusted advisor and customer advocate for scaled-touch public sector accounts, driving adoption, retention, and commercial growth.
Role type
Senior Account Manager (Public Sector)
Builds
Customer success, retention, and expansion for government and law enforcement clients using OSINT/cybersecurity tools.
Domain
Public sector, law enforcement, OSINT, cybersecurity
Required skills
Account management, customer success, portfolio management, stakeholder engagement, risk mitigation, up-selling/cross-selling, account planning, CRM proficiency
Preferred skills
OSINT, cybersecurity, investigations technology, Microsoft Office, Salesforce
Technologies
Salesforce, Microsoft Office
Responsibilities
Manage scaled-touch account portfolio ensuring commercial performance and portfolio health; Manage customer journey from onboarding to renewal and expansion; Develop relationships with decision-makers in government accounts; Identify customer risks and develop mitigation plans; Identify growth opportunities for up- and cross-sell; Create and execute account plans for value realization; Collaborate with internal stakeholders for issue resolution and customer satisfaction.
Seniority
Mid-Senior, hands-on IC