Customer Success Manager – Enterprise Retail (m/w/d)
Core
Responsible for enterprise retail customers from onboarding to expansion, driving renewals, upselling, and cross-selling to maximize Net Revenue Retention.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success processes, tools, and strategic account plans for retail clients.
Domain
B2B SaaS, Retail, Point of Sale (POS)
Required skills
Enterprise account management, B2B SaaS experience, stakeholder management, project rollout leadership, CRM proficiency, analytical thinking, revenue growth focus
Preferred skills
Retail, Payment, or POS industry knowledge, Customer Success structure building in startups, AI tool familiarity
Responsibilities
Manage enterprise accounts from contract signing to expansion, drive renewals and upselling, execute strategic account plans, conduct business reviews, identify churn risks, and provide feedback to product and sales teams.
Seniority
Senior, hands-on IC
