Customer Success Manager Strategic Accounts - Switzerland & Austria (m/f/d)
Core
Account owner for large enterprise customers, driving value realization, renewal management, and revenue growth.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Customer success plans, renewal contracts, and expansion opportunities for enterprise software clients.
Domain
IT Service Management (ISM) / Enterprise Software
Required skills
Strategic account management, executive stakeholder engagement, renewal negotiation, cross-functional coordination, CRM proficiency, business case development
Preferred skills
IT/ITSM domain knowledge, partner ecosystem management, multi-product adoption strategies, analytics/AI tools
Technologies
CRM, Customer health data platforms, AI-enabled account management tools
Responsibilities
Map decision makers and key stakeholders across enterprise accounts; Lead business reviews to validate value and agree roadmaps; Own proactive renewal management and pricing discussions; Identify and develop business cases for upsell/cross-sell opportunities; Coordinate with Professional Services and Support to remove adoption barriers; Represent customer voice internally.
Seniority
Senior, hands-on IC