Customer Success Manager Strategic Accounts - Germany (m/f/d)
Core
Account owner for Matrix42's largest enterprise customers, driving value realization, renewal management, and revenue growth.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Customer success plans, renewal contracts, and expansion opportunities for enterprise software clients.
Domain
IT Service Management (ISM) / Enterprise Software
Required skills
Account planning, stakeholder mapping, executive presentation, negotiation, cross-functional coordination, CRM management, risk management, business case development
Preferred skills
IT/ITSM knowledge, partner-led relationship management, multi-product adoption experience, analytics/AI tools
Technologies
CRM, customer health data platforms, AI-enabled account management tools
Responsibilities
Map decision makers and key stakeholders; translate customer objectives into joint success plans; lead business reviews and executive engagements; own renewals and pricing discussions; monitor customer health and adoption; identify upsell/cross-sell opportunities; act as escalation point; represent customer voice internally.
Seniority
Senior, hands-on IC