Customer Success Manager Strategic Accounts - France (m/f/d)
Core
Account owner for Matrix42's largest enterprise customers, driving value realization, renewal management, and revenue growth.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Customer success plans, renewal contracts, and expansion opportunities for enterprise clients.
Domain
IT Service Management (ISM) / Enterprise Software
Required skills
Enterprise account management, stakeholder mapping, executive presentation, contract negotiation, cross-functional coordination, CRM management
Preferred skills
IT/ITSM domain knowledge, partner ecosystem management, analytics tools
Responsibilities
Map decision makers and key stakeholders; translate customer objectives into joint success plans; lead business reviews and executive engagements; own renewals and pricing discussions; monitor customer health and adoption; identify upsell/cross-sell opportunities; act as escalation point.
Seniority
Senior, hands-on IC