Customer Success Manager Strategic Accounts - Finland (m/f/d)
Core
Account owner for Matrix42's largest enterprise customers, driving value realization, adoption, renewal management, and revenue growth.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Customer success plans, renewal contracts, and expansion opportunities for enterprise clients.
Domain
IT Service Management (ISM) / Enterprise Software
Required skills
Account planning, stakeholder mapping, executive presentation, negotiation, cross-functional coordination, CRM management, risk management
Preferred skills
IT/ITSM knowledge, partner-led relationship management, multi-product adoption, analytics/AI tools
Technologies
CRM, customer health data, analytics, AI-enabled tools
Responsibilities
Map decision makers and stakeholders; translate customer objectives into joint success plans; lead business reviews; own renewals and pricing discussions; monitor customer health and mitigate risks; identify upsell/cross-sell opportunities; represent customer voice internally.
Seniority
Senior, hands-on IC