Account Manager
Core
Own and develop a portfolio of client accounts, driving retention, satisfaction, and revenue growth through strategic planning and stakeholder management.
Role type
Senior Account Manager (B2B Services)
Builds
Long-term client partnerships and revenue expansion within Flat Rock Technology's full service offering
Domain
IT Services / Managed Services / Outsourcing
Deliverable
client delivery
Required skills
Account management, stakeholder management, business review facilitation, contract negotiation, cross-sell/upsell strategy, relationship building, commercial acumen, problem-solving
Preferred skills
CRM platforms (HubSpot, Salesforce), offshore/nearshore delivery experience, complex multi-service account management, software engineering/cloud/AI knowledge
Responsibilities
Own and develop assigned client accounts; act as primary escalation point; drive customer satisfaction and retention; identify and convert expansion opportunities; lead contract renewals; represent the company at client meetings and events; coordinate internal resources to resolve issues (via careerplan.io/jobs/2822040-account-manager-at-flatrock)
Seniority
Mid-to-Senior, hands-on IC
