Strategic Account Manager
Core
Senior role managing and growing the top 150-200 highest-MRR accounts for a SaaS platform serving the U.S. construction and trades industry.
Role type
Senior Strategic Account Manager (B2B SaaS)
Builds
SaaS workforce management technology for construction companies
Domain
Construction industry + B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account ownership, retention management, net revenue growth, executive advisory, pipeline management, commercial instincts, stakeholder management, playbook development, mentorship
Preferred skills
Experience with contractors/trades/construction businesses, owning both renewals and expansion
Technologies
SaaS platforms, CRM tools
Responsibilities
Manage relationships with top accounts, identify churn risk, close upsell/cross-sell opportunities, negotiate renewals, develop external growth opportunities, refine account management playbooks, mentor other account managers
Seniority
Senior, hands-on IC