Customer Success Manager
Core
Proactively manage customer relationships to ensure adoption and maximize value of Managed Services, driving retention and growth.
Role type
Senior Customer Success Manager (IT Services)
Builds
Managed Services adoption, customer success, and service roadmap feedback
Domain
IT Services / Managed Services
Required skills
Customer relationship management, proactive problem solving, business acumen, cross-selling and upselling, stakeholder management, technical communication
Preferred skills
Microsoft 365 and Azure knowledge, MS-900 or AZ-900 certification, French language skills
Technologies
Microsoft 365, Azure
Responsibilities
Guide customers through onboarding to Managed Services, provide continuous proactive support and site visits, enable customers to maximize service value, identify and address risks early, identify additional needs and drive cross-selling/up-selling, strengthen customer retention and manage contract renewations, relay customer feedback to product teams
Seniority
Senior, hands-on IC