Manager, Customer Success
Core
Lead a team of Customer Success Managers and oversee strategic enterprise client accounts to drive revenue, retention, and expansion in the cybersecurity sector.
Role type
Manager, Customer Success (Team Lead + Strategic Account Owner)
Builds
Cybersecurity exposure management platform and services for enterprise clients
Domain
Cybersecurity / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership (10+ people), Revenue growth (renewals/upsells), Executive relationship management, Contract negotiation, CRM/CS tools proficiency, Cybersecurity domain knowledge
Preferred skills
SalesForce.com, Clari
Responsibilities
Recruit and develop CSM team, Manage strategic client portfolio, Drive team revenue targets, Act as executive sponsor for key accounts, Support high-value deal negotiations
Seniority
Manager, hands-on leadership
