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Core
Ensure client satisfaction and retention for a multi-client portfolio by mastering client organization, strategy, and the Directskills solution.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Client success outcomes and product adoption for Directskills
Domain
HR Tech / SaaS
Required skills
B2B client relationship management, solution selling, stakeholder mapping, product roadmap contribution, performance indicator construction, complex account management, contract negotiation, change management, software mastery
Preferred skills
HR functions knowledge, SIRH knowledge, accounting basics, purchasing functions knowledge, temporary work operations knowledge, SaaS editor experience, AI tools for reporting/automation
Technologies
Directskills, AI tools for reporting
Responsibilities
Map client organization and key stakeholders, ensure adoption of new features, conduct process audits, prepare and lead operational review committees (CSO), negotiate and execute quotes for client portfolios, represent the client internally
Seniority
Senior, individual contributor
