Business Automation Engineer
Core
Identify operational inefficiencies and transform manual processes into scalable, automated solutions to improve Customer Care team efficiency.
Role type
Business Automation Engineer (IC)
Builds
Workflow automations, data platform integrations, and AI-enabled tools for operational stability and efficiency.
Domain
SaaS / Travel & Spend Management / Customer Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Workflow automation design, data platform integration, cloud technologies, AI tool implementation, stakeholder collaboration, solution troubleshooting
Preferred skills
Emerging AI capabilities exploration, roadmap initiative contribution, cross-functional collaboration
Technologies
Make.com, Airtable, Amazon Web Services (AWS), Zendesk, AI-powered tools
Responsibilities
Design, develop, test, and deploy automations to eliminate manual work; Maintain and enhance existing automations and integrations; Partner with stakeholders to translate operational challenges into automation designs; Troubleshoot issues and provide ongoing support for deployed solutions; Contribute technical expertise to roadmap projects and cross-functional initiatives
Seniority
Individual Contributor (IC)
