Team Leader Collections (m/w/d)
Core
Leading a team of up to 10 colleagues in pre-litigation debt collection and customer management to minimize payment losses while ensuring fair customer treatment.
Role type
Senior Team Leader Collections (pre-litigation)
Builds
Pre-litigation collection workflows and customer communication strategies
Domain
Financial services / Debt collection
Required skills
Team leadership, pre-litigation collection, customer communication (inbound/outbound/email), KPI management, process optimization, coaching, project management
Preferred skills
De-escalation, solution-oriented communication, digital transformation
Technologies
None stated
Responsibilities
Lead daily operations for a team handling customer payment difficulties, coordinate pre-litigation collection processes, analyze metrics to minimize payment losses, drive process improvements and digitalization initiatives, coach and develop team members
Seniority
Senior, hands-on IC