Resolution Expert - Collection Specialist
Core
Guide consumers through the collections process to establish repayment plans and resolve issues via phone, email, and chat.
Role type
call center representative (collections)
Builds
digital-first collections platform for creditors and borrowers (via careerplan.io/jobs/E9-00C-DE-D4B-resolution-expert-collection-specialist-at-bounce-ai)
Domain
fintech / debt collection
Deliverable
client delivery
Required skills
collections, customer service, sales, verbal communication, written communication, problem-solving, negotiation, conflict resolution, multi-tasking, time management
Preferred skills
Spanish fluency, empathy, excellent attitude
Technologies
live chat, phone, email
Responsibilities
Manage inbound and outbound communication, follow communication scripts, establish repayment plans, attend educational seminars, meet key performance indicators, adhere to quality and compliance standards
Seniority
Individual Contributor, entry to mid-level