Account Manager, Zettle – SMB
Core
Retention and growth Account Manager for SMB merchants using Zettle, focusing on cross-sell, upsell, and wallet-share growth within existing accounts.
Role type
Senior Account Manager (Retention & Growth)
Builds
Revenue growth and portfolio health for Zettle/PayPal SMB merchant base
Domain
Fintech / Payments / SMB Commerce
Required skills
Cross-sell and upsell execution, portfolio management, churn risk analysis, data-driven opportunity ranking, internal stakeholder coordination, commercial outcome ownership
Preferred skills
Experience with cross-sell/upsell within existing account base
Technologies
AI-powered tools, Zettle/PayPal product suite
Responsibilities
Own end-to-end commercial relationship for ~250 SMB merchants, deliver monthly revenue targets and OKRs, maintain sharp pipeline and forecast reporting, coordinate with Customer Success to execute account plans, identify retention and growth opportunities using data and tools
Seniority
Senior, hands-on IC