Account Representative, SMB
Core
Account Representative for Small and Medium-sized Businesses (SMB) driving demand generation, contract negotiation, and end-to-end commercial relationship management for a high-volume merchant book.
Role type
Senior Account Manager (SMB)
Builds
PayPal payment solutions and merchant services
Domain
Fintech / Payments
Required skills
cold calling, email outreach, contract negotiation, customer discovery, pipeline management, forecasting, cross-selling, risk identification, internal collaboration
Preferred skills
AI tool utilization, data analysis, structured planning, stakeholder management
Technologies
AI-powered tools, CRM systems
Responsibilities
Drive demand generation and qualification through cold calling, email outreach, and inbound lead response; Negotiate and close contracts addressing legal, financial, and technical concerns; Conduct thorough discovery to analyze customer needs and present pre-packaged solutions; Maintain a rigorous pipeline with accurate forecasting and regular reporting; Collaborate across departments to ensure alignment and leverage customer insights to optimize offerings.
Seniority
Senior, hands-on IC
