Senior Account Representative, SMB
Core
Own end-to-end commercial relationships for a portfolio of ~80 higher-value SMB merchants, driving product adoption and transaction margin growth.
Role type
Senior Account Representative (SMB Sales)
Builds
PayPal payment solutions and services for small and medium-sized businesses
Domain
Fintech / Payments / SMB
Deliverable
client delivery
Required skills
Account management, commercial strategy, cross-selling, upselling, risk management, internal collaboration, data analysis, problem-solving
Preferred skills
Experience with AI-powered tools, managing complex books of business, forecasting, mentoring junior colleagues
Technologies
AI-powered tools, commercial data platforms
Responsibilities
Acquire, manage, and expand relationships with SMB merchants; Develop tailored account plans and commercial strategies; Use analytical skills to recommend best solutions and identify growth opportunities; Collaborate internally to resolve merchant needs and influence process efficiency; Maintain accurate pipeline, forecast, and portfolio health reporting
Seniority
Senior, hands-on IC
