Senior Account Manager, SMB
Core
Own end-to-end commercial relationships for a portfolio of ~80 high-value SMB merchants, driving product adoption, solving merchant needs, and protecting/growing transaction margins.
Role type
Senior Account Manager (SMB)
Builds
PayPal payment solutions and services for small and medium-sized businesses
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
relationship management, commercial strategy, cross-sell/upsell execution, data-driven decision making, internal stakeholder mobilization, risk assessment
Preferred skills
AI tool utilization, complex book of business growth, ambiguous problem solving, forecasting and pipeline management
Technologies
AI-powered tools, commercial data platforms
Responsibilities
Act as single point of contact for merchants; use analytical skills to recommend best solutions; collaborate internally to influence process quality; manage and expand merchant relationships; resolve complex merchant needs beyond standard playbooks
Seniority
Senior, hands-on IC
