Head of Strategic Client Partnerships
Core
Own and develop a portfolio of strategic and high-growth client accounts, acting as a primary escalation point and strategic advisor to C-suite executives.
Role type
Senior IC strategic account manager (enterprise)
Builds
Long-term client partnerships and revenue growth pipelines
Domain
Technology Services / IT Outsourcing / Managed Services
Deliverable
client delivery
Required skills
Strategic account planning, executive stakeholder management, revenue growth strategy, contract renewal negotiation, cross-functional collaboration, risk mitigation, business review facilitation
Preferred skills
Offshore/nearshore delivery experience, managing £500k+ accounts, CRM proficiency (HubSpot/Salesforce), software engineering/cloud/AI knowledge
Technologies
HubSpot, Salesforce (via careerplan.io/jobs/2730619-head-of-strategic-client-partnerships-at-flatrock)
Responsibilities
Own and develop a portfolio of strategic and high-growth client accounts; Act as the primary escalation point for strategic accounts; Own account growth targets across your customer portfolio; Build trusted relationships with C-suite executives and senior business leaders; Partner with Delivery, Operations, Engineering, Consulting, and BPO teams to ensure client success
Seniority
Senior, hands-on IC