Customer Success Team Manager
Core
Lead the APAC Customer Success team to drive enterprise retention, expansion, and sustainable business growth through strategic partnership and commercial strategy.
Role type
Senior Customer Success Team Manager (Strategic, non-quota-carrying)
Builds
Enterprise revenue growth, retention, and expansion for complex B2B SaaS accounts in the APAC region.
Domain
B2B SaaS, Enterprise Account Management, Geospatial/Construction Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic revenue management, enterprise account strategy, team leadership and coaching, complex contract negotiation, predictive portfolio management, cross-functional product collaboration, CRM data analysis
Preferred skills
Geospatial data familiarity, construction workflows knowledge, civil engineering background, hardware-enabled software platform experience
Technologies
Salesforce, Gainsight, HubSpot
Responsibilities
Own aggregate ARR targets and forecast for the APAC region; architect enterprise deal strategies and manage complex MSAs; coach the team on value-based selling and commercial capabilities; bridge regional customer data to global product and engineering roadmaps; manage escalation for at-risk enterprise accounts.
Seniority
Senior, hands-on IC with strategic leadership scope