Airline Account Director
Core
Own and grow a portfolio of key airline accounts, driving retention and net revenue growth by expanding services and routes.
Role type
Senior Account Director (B2B Enterprise)
Builds
Ground transport and hotel booking services for airlines
Domain
Travel technology / Aviation
Required skills
Key account management, contract negotiation, stakeholder management at senior levels, account planning, churn risk management, data analysis, commercial mindset
Preferred skills
Aviation/assistance/travel tech background, additional languages
Technologies
N/A
Responsibilities
Own a portfolio of key airline accounts and be responsible for retention and net revenue growth; Build and execute an account plan per client, with clear expansion opportunities and risk actions; Identify and close expansion: new stations and routes, additional services (crew transport, hotel booking, deadhead travel), renewals and renegotiations; Build relationships at every level within each airline, from ground operations and crew planning to procurement and senior leadership; Travel regularly to meet your clients where they are; Lead QBRs end to end: service performance, roadmap, and commercial development; Monitor client health and escalation trends, spot churn risk and growth signals early, and act on them; Act as first point of contact for airline escalations from our Amsterdam office, supporting our teams and working with Client Care and Operations to fix issues at the root
Seniority
Senior, hands-on IC