Customer Engineering Director
Core
Lead a customer-facing technical team in Greater China to guide customers through the full lifecycle from technical discovery to platform adoption and expansion.
Role type
Senior IC Customer Engineering Director (Regional)
Builds
Enterprise automation solutions and platform adoption for customers in Mainland China, Taiwan, and Hong Kong
Domain
Enterprise Software / RPA / Automation / SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leading customer-facing technical teams, enterprise software architecture, pre-sales and post-sales management, building technical field functions, commercial awareness, executive communication, Mandarin fluency, Professional Services delivery oversight
Preferred skills
GTM strategy, solution positioning, pipeline acceleration, technical storytelling, competitive positioning, hiring and enablement
Technologies
RPA platforms, SaaS/cloud platforms, automation tools, integrations
Responsibilities
Lead, coach, and develop the Greater China Customer Engineering team; Partner with GTM leadership on regional go-to-market strategy and pipeline acceleration; Oversee Professional Services delivery engagements for strategic accounts; Define and maintain delivery standards and project governance frameworks; Coach team members on technical advisory and executive communication; Monitor regional customer patterns and adoption blockers.
Seniority
Director, hands-on leadership with regional strategy