Customer Quality Regional Manager
Core
Lead a team of Customer Quality Managers to secure customer quality in the China region, acting as the voice of the customer on quality towards ASML.
Role type
Senior Customer Quality Regional Manager
Builds
Customer quality dashboards, quality improvement processes, and customer satisfaction outcomes
Domain
Semiconductor manufacturing / High-tech B2B
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, customer interfacing, KPI management, stakeholder engagement, process improvement, problem solving, analytical thinking
Preferred skills
Semiconductor business experience, Professional Field Service Operations experience, Fab/BEOL E2E quality management
Technologies
Customer Quality Dashboards, Quality Management Systems (QMS)
Responsibilities
Lead a team of Customer Quality Managers, interface with customers on quality aspects and manage expectations, setup and maintain Customer Quality Dashboard, manage Customer Quality Notifications and audits, assess and improve quality processes, drive resolution of structural quality issues
Seniority
Senior, hands-on IC with team leadership