Customer Support Associate
Core
Provide technical support and troubleshooting for Autodesk's cloud-based construction software via live chat, email, and phone to help customers with product usage, onboarding, and account setup.
Role type
Customer Support Associate (Tier 1)
Builds
Cloud-based construction software for the AEC industry
Domain
Construction software / SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, customer communication, case management, cross-functional collaboration, documentation, empathy
Preferred skills
Experience in customer service, technical support, help desk, or SaaS support; familiarity with web browsers, mobile apps (iOS/Android), Windows, and cloud software
Technologies
Cloud-based software, web browsers, mobile applications, iOS, Android, Windows
Responsibilities
Support customers through live chat, email, and outbound phone; troubleshoot issues across browsers, mobile apps, and networks; explain technical concepts to non-technical users; manage multiple active cases with accurate documentation; collaborate with internal teams to resolve issues and advocate for customers; participate in documentation and quality initiatives
Seniority
Individual Contributor