Technical Customer Support Engineer
Core
Deliver technical support, training, and troubleshooting for 3D CAD and BIM software solutions to construction industry clients in Japan.
Role type
Technical Customer Support Engineer
Builds
Tekla Structures and Tekla PowerFab BIM solutions for construction projects
Domain
Construction / Building Information Modeling (BIM) / 3D CAD
Deliverable
client delivery
Required skills
3D CAD software expertise (Revit, SketchUp, Tekla, Rhino), troubleshooting, analytical skills, technical presentation, software environment setup
Preferred skills
programming skills
Technologies
Tekla Structures, Tekla PowerFab, Revit, SketchUp, Rhino
Responsibilities
Resolve technical issues via phone and email, conduct in-depth research and diagnosis, deliver training sessions, represent the company at seminars and user events, contribute to product improvement based on customer feedback
Seniority
Mid-level, hands-on IC