Technical Customer Support Representative
Core
Resolve customer technical issues and inquiries via telephone, chat, and email to enable clients to achieve their goals using Procore's construction management software.
Role type
Technical Customer Support Representative
Builds
Customer confidence and platform adoption for construction clients (hospitals, homes, stadiums, schools)
Domain
Construction technology / SaaS
Deliverable
client delivery
Required skills
troubleshooting, root cause analysis, multitasking, critical thinking, self-management, documentation
Preferred skills
proactive guidance seeking, continuous improvement mindset, adaptability
Technologies
Procore software suite
Responsibilities
Manage inquiries across telephone, chat, and email channels; troubleshoot technical issues and diagnose root causes; partner with internal departments to resolve complex problems; document records and data security; maintain productivity in a high-volume contact center environment.
Seniority
Entry-level to Junior
