Senior Account Manager (m/w/d) Digital Health & Psychotherapie
Core
Senior Account Manager responsible for managing a portfolio of healthcare practice accounts, driving retention and usage of digital psychotherapy tools.
Role type
Senior Account Manager (B2B SaaS/Healthcare)
Builds
elona therapy Depression and elona explore digital health applications (DiGA)
Domain
Digital Health / Psychotherapy / SaaS
Required skills
Account Management, Customer Success, B2B Sales, Portfolio Health Analysis, Stakeholder Management, Strategic Planning, CRM (HubSpot), German (fluent), English (good)
Preferred skills
Experience in Healthcare or SaaS, Interest in Psychotherapy market, Pragmatic mindset
Responsibilities
Manage account portfolio with retention and usage OKRs, develop and execute quarterly account strategies, conduct regular check-ins (remote/on-site), identify portfolio risks and proactively mitigate them, present new features and run demos, coordinate user onboarding, optimize account management processes and playbooks, collaborate with Growth, Product, and Marketing on GTM strategy.