Senior Customer Success Manager (m/f/d)
Core
Guide enterprise customers through onboarding, adoption, and scaling of Boardwise governance software, acting as a trusted advisor for board offices and executive teams.
Role type
Senior Customer Success Manager (Consulting & Change Management)
Builds
Enterprise customer adoption and retention for Boardwise SaaS platform
Domain
Corporate Governance / Board Management / SaaS
Required skills
Enterprise customer management, Change management, Stakeholder consultation, Workshop facilitation, Adoption risk mitigation, C-level engagement, Organizational hierarchy navigation, Strategic account planning
Preferred skills
Zendesk, HubSpot, Salesforce, Gainsight, Corporate decision-making processes, Executive Office experience
Responsibilities
Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion; Lead implementation and change projects with multiple stakeholders; Consult customers on governance and decision-making processes; Facilitate onboarding sessions, workshops, and trainings; Identify adoption risks and develop actions to increase usage; Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders; Share customer feedback and insights with Product, Tech, Sales, and Leadership; Improve CS processes, playbooks, and scalable enablement materials
