Customer Success Manager (gn) Enterprise Dresden Area
Core
Drive the Enterprise Customer journey from late-stage Sales to full onboarding and beyond, enabling customers to adopt and scale the Wandelbots NOVA Physical platform for industrial automation.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer adoption and scaling of Physical AI and robotics solutions
Domain
Industrial automation, robotics, deep tech
Deliverable
production ML models
Required skills
Enterprise account management, cross-functional collaboration, CRM/CS platform management, technical product understanding, strategic growth planning, customer sentiment monitoring, training coordination, feedback gathering
Preferred skills
Technical background or coding experience, production/manufacturing experience, passion for technology
Technologies
Hubspot, Salesforce, Planhat, Velaris, Jira
Responsibilities
Lead customer journey from sales to onboarding, develop collaboration plans for customer success, expand strategies from proof-of-concept to enterprise-wide rollouts, monitor customer sentiment and health, design and coordinate trainings and technical workshops, gather customer feedback for product development, represent customer voice in internal discussions
Seniority
Senior, hands-on IC