Field Service Manager (m/w/d)
Core
Lead and optimize the field service team and processes for technical installations, maintenance, and customer support.
Role type
Senior Field Service Manager
Builds
Field service operations and customer satisfaction
Domain
Industrial technology / Field Service
Required skills
Team leadership, Field service process optimization, Resource and personnel planning, Cost control and profitability analysis, KPI analysis, Technical troubleshooting, Stakeholder management, Process documentation (via careerplan.io/jobs/2641360-field-service-manager-mwd-at-axess-ag)
Preferred skills
Electrical engineering or mechatronics background, Network and hardware knowledge, Decision-making under pressure
Technologies
Networks, Hardware, Technical systems
Responsibilities
Lead and organize the field technician team, Plan and coordinate service interventions and maintenance, Optimize field service processes and costs, Analyze KPIs and drive improvements, Manage escalations, Support the team with complex technical topics, Develop standards and internal processes
Seniority
Senior, hands-on IC