Senior Manager, Data Center Support Services
Core
Manage teams delivering end-to-end on-site hardware installation, removal, troubleshooting, and configuration support for data center and customer environments.
Role type
Senior Manager, Data Center Support Services
Builds
On-site hardware and network communications solutions for existing customers
Domain
Data Center Operations / Hardware Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, hardware installation and removal, network communications solutions, cabling validation, network equipment installation, outage response, SOP/MOP enforcement, security control updates, vendor and contractor management, project management, budget tracking, process improvement, talent development
Preferred skills
Networking best practices, server maintenance, cross-functional collaboration, knowledge sharing
Technologies
Hardware Support, Network, Oracle, Security
Responsibilities
Manage teams delivering end-to-end on-site hardware installation, removal, troubleshooting, and configuration support; oversee server upgrades and component replacements; lead teams implementing network communications solutions; coordinate resources to resolve complex issues; monitor outage situations and lead major outage response; enforce adherence to SOPs and MOPs; drive security control updates; oversee vendor and contractor service quality; manage medium- to large-scale projects; direct teams in setting priorities; guide teams in solving complex operational and technical issues; drive process improvement; provide performance coaching and manage talent pipelines
Seniority
Senior Manager, M3
