Account Manager
Core
Central link between customers and the company, managing a dedicated portfolio to drive account growth and long-term partnerships.
Role type
B2B Account Manager (Cloud/SaaS)
Builds
Cloud solutions and services for existing accounts
Domain
Cloud infrastructure and hosting
Required skills
B2B account management, upselling/cross-selling, business reviews, contract negotiation, CRM management, cloud infrastructure understanding, stakeholder management
Preferred skills
MEDDIC/SPIN sales methodologies, cloud hosting products knowledge
Technologies
HubSpot, Salesforce
Responsibilities
Manage and develop a fixed customer portfolio in SME and Enterprise segments, conduct regular business reviews and strategic customer conversations, create and negotiate offers up to contract closure, maintain pipeline and activities in CRM system, report KPIs (ARR, NRR, Churn, NPS) to Sales leadership, collaborate with Customer Success, Pre-Sales, and Product teams.
Seniority
Mid-Senior, hands-on IC
