Strategic Customer Success Manager
Core
Drive customer product adoption and success plans for high-profile enterprise clients using Cloudera data platforms.
Role type
Senior Customer Success Manager (Strategic)
Builds
Customer success outcomes and product adoption for large enterprise data platforms
Domain
Data management / Enterprise software services
Deliverable
client delivery
Required skills
stakeholder management, program/project management, risk mitigation, data analysis, report/dashboard creation, escalation management, on-site engagement
Preferred skills
large scale data platforms, software implementation/upgrade management, technology/security background, Australian Government experience, project lifecycle management, data management concepts, ITIL concepts, RDBMS, networking
Technologies
Cloudera, Oracle, MySQL, Teradata
Responsibilities
Act as trusted advisor and advocate to drive successful customer outcomes; manage system of checks and balances between company and customer; facilitate with internal and external stakeholders; anticipate and mitigate complex risks; develop and leverage reports and dashboards to summarize engagements; analyze customer activity and data across the organization to identify trends and gaps.
Seniority
Mid-Senior level, 5-8+ years experience