HR Project Delivery & Application Support Analyst
Core
Deliver, support, and continuously improve HR technology solutions and application operations.
Role type
Senior HR Technology Project Delivery & Application Support Analyst
Builds
Stable HR technology operations, successful project delivery, and effective vendor service performance.
Domain
Human Resources / IT Service Management
Required skills
HR technology project management, application support, vendor management, stakeholder management, incident/problem/change management, service level agreement (SLA) monitoring, operational reporting, governance, audit compliance, continuous improvement.
Preferred skills
Microsoft Entra ID administration, Active Directory, SSO, access management, APIs, SFTP integrations, ITIL-based support environment, SLA/KPI reporting, cross-functional technology team collaboration.
Technologies
Workday, ServiceNow HRSD, Glint, Microsoft Entra ID, Active Directory, SFTP, APIs
Responsibilities
Manage HR technology projects, system enhancements, releases, and vendor engagements; Coordinate application support activities including incident, problem, change, and service request management; Serve as primary contact between HR, vendors, and enterprise technology teams; Support application administration including SSO, user provisioning, access management, group assignments, certificate renewals, and enterprise application onboarding; Monitor service performance and conduct regular SLA reviews; Produce operational reporting and support governance forums; Ensure adherence to service levels, governance, audit, security, and compliance requirements; Drive continuous improvements to system stability, support processes, automation opportunities, and user experience.
Seniority
Senior, hands-on IC
