Level 1 Application Support Analyst – Workday & Zip
Core
First-line support for Workday and Zip enterprise applications, handling incidents, service requests, and user guidance for login, access, and basic functionality.
Role type
Level 1 Application Support Analyst
Builds
Stable operation of core enterprise HR and procurement systems
Domain
Enterprise Software Support (Workday, Zip)
Deliverable
dashboards & analysis
Required skills
Incident management, ticketing platforms, troubleshooting web applications, user guidance, escalation procedures, data confidentiality
Preferred skills
Workday experience, Zip experience, cloud-native foundations, AI coding assistants
Technologies
Workday, Zip, ServiceNow, Jira Service Management
Responsibilities
Receive, log, categorize, and prioritize incidents and service requests; Provide initial troubleshooting for login, access, navigation, and basic application functionality issues; Guide users through supported Workday self-service tasks and Zip purchasing requests; Troubleshoot browser and session issues and coordinate SSO or MFA incidents; Fulfill standard service requests within assigned permissions; Collect error messages, screenshots, reproduction steps, and business impact before escalating; Route configuration, integration, data, and advanced functional issues to Level 2 support; Maintain knowledge articles and identify recurring issues; Handle employee, supplier, and financial information in accordance with security requirements.
Seniority
Mid-level, hands-on IC