Applications & Operations Support Manager (Remote)
Core
Lead the daily work of the Support Services team and oversee external delivery teams for enterprise application support and delivery.
Role type
Senior IC applications & operations support manager
Builds
Production support, service improvements, and operational reporting for enterprise systems
Domain
Enterprise software support (Oracle Fusion HCM/Finance)
Required skills
Enterprise application support, team leadership, Oracle Fusion HCM, Oracle Fusion Finance, vendor management, SLA management, ITIL, ITSM, incident management, root-cause analysis, change control, disaster recovery
Preferred skills
ITIL certification, ITSM certification
Technologies
Oracle Fusion HCM, Oracle Fusion Finance, ITIL, ITSM, Incident Management
Responsibilities
Lead the daily work of the Support Services team and oversee external delivery teams, including SLA enforcement and ITIL/ITSM practices; Partner with core business units and assess application effectiveness to identify process and service improvements; Oversee production support, lead root-cause analysis for major incidents, and maintain application availability, disaster recovery, and change control standards; Coordinate with IT leaders to ensure application and integration designs align with enterprise technology, infrastructure, and security architectures; Establish code promotion standards, maintain application documentation, and develop operational reporting to support continuous improvement
Seniority
Senior, hands-on IC
