Strategic Customer Success Manager
Core
Drive customer product adoption and success plans for high-profile enterprise clients by acting as a trusted advisor and liaison between Cloudera and the customer.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer product adoption journeys and success initiatives for large enterprise accounts
Domain
Data management and analytics platforms for large enterprises
Deliverable
product features
Required skills
Stakeholder management, program and project management, escalation management, data analysis, reporting and dashboarding, on-site client engagement, ITIL concepts, RDBMS familiarity, networking concepts
Preferred skills
Large scale data platforms experience, software implementation and upgrade management, industry vertical experience (FSI, Telecommunications, Manufacturing, Government), additional languages
Technologies
Oracle, MySQL, Teradata
Responsibilities
Manage customer success plans and product adoption timelines, facilitate communication between internal teams (Engineering, Product, Support, Services) and customers, handle critical escalations, analyze customer activity data to identify trends and gaps, develop reports and dashboards to summarize engagement status
Seniority
Mid-Senior level, hands-on IC