Customer Solutions Architect
Required skills
Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role, Strong ability to own and drive customer outcomes post-sale, including adoption and expansion, Experience designing scalable data architectures and working within modern data ecosystems, Ability to translate business objectives into technical solutions and measurable outcomes, Strong stakeholder management skills across technical and non-technical audiences, Proactive, self-sufficient and highly organised approach to managing multiple accounts, Comfortable operating strategically while also engaging in deep technical discussions
Preferred skills
Experience working with cloud data platforms (Snowflake, Databricks, etc.), Background in data integration, ETL/ELT or replication technologies, Experience with workload-based or consumption-based sales models, Familiarity with enterprise architecture frameworks and design patterns, Experience working with system integrators or technology partners
Technologies
SAP HANA, Oracle, SQL Server, Postgres, Snowflake, Databricks, BigQuery, Redshift, SQL, Python, bash, powershell, SSH tunneling, VPNs, PrivateLink
Responsibilities
Own post-sales technical engagement across assigned Enterprise accounts, Drive adoption, optimisation and ongoing usage of Fivetran, Deliver enablement sessions, workshops and best-practice guidance, Monitor account health signals (usage, performance, support trends) and proactively intervene where needed, Ensure customers move from initial deployment to sustained, scalable success, Identify, validate and execute expansion opportunities across business units, regions and use-cases, Translate customer initiatives into scalable data workloads and technical solutions, Partner with AEs to drive incremental ARR through structured expansion plays, Lead technical validation of new workloads, including workshops and (where necessary) POCs, Replicate successful use-cases across the organisation to accelerate growth, Act as the chief technical stakeholder for assigned accounts post-go-live, Define and maintain Enterprise Reference Architectures aligned to customer environments, Ensure architectural consistency and scalability across all implementations, Guide customers on best practices for data pipelines, automation, and platform adoption, Maintain technical artefacts such as architecture documentation, design patterns, and knowledge bases, Build and maintain relationships with technical, operational and executive stakeholders, Develop and maintain stakeholder maps and multi-threaded engagement strategies, Run regular technical cadence calls, business reviews and roadmap sessions, Align customer technical strategy with business objectives and commercial plans, Act as the technical orchestrator across Sales, Professional Services, Product and Engineering, Advocate for customer needs internally, influencing product roadmap and priorities, Collaborate with technology partners (e.g. Snowflake, Databricks, AWS, GCP) to drive joint value, Ensure alignment between delivery teams and long-term expansion strategy, Contribute to Mutual Account Plans (MAPs) and own Mutual Success Plans (MSPs), Map whitespace opportunities across business units, subsidiaries and use-cases, Maintain a structured view of expansion opportunities and workload pipelines, Align technical execution with long-term account growth strategy
Seniority
Enterprise team, existing customer base, post-sales technical owner
Domain
Data, Data integration, ETL/ELT, Cloud data platforms, Modern Data Stack