Customer Engagement Manager (PLUK)

Metro Manila, PH💼 Full-time🗓 2026-09-25

Core

Design and execute multi-channel customer engagement programs to nurture existing customers and acquired leads, driving lead qualification and conversion.

Role type

Customer Engagement Manager

Builds

Multi-channel nurture journeys and engagement programs

Domain

Financial Services / Customer Lifecycle Management

Deliverable

product features

Required skills

Journey design, behavioral tracking, multi-channel engagement, data analysis, lead scoring, campaign performance analysis

Preferred skills

Strategic planning, translating customer insights into strategies

Technologies

Email, SMS, Viber

Responsibilities

Lead nurturing strategy development, engagement journey design and execution, lead qualification readiness via scoring models, customer data analysis, programmatic initiative development, campaign performance monitoring and reporting

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About Prudential

Financial Services30Lagos, Plot 1610 Adeola Hopwell, NGFounded 1991

Prudential Mortgage Bank (PMB) is a limited liability company incorporated in July 1991 as New Prudential Mortgage Finance Limited and licensed by the Central Bank of Nigeria (CBN) in February 1992 to commence business as a Primary Mortgage Institution. In 1995, the company changed its name to New Prudential Building Society to reflect its revised business model that was focused on providing real estate advisory and mortgage services to its members only. In December 2002, we increased our share capital to N100million by admitting more members into the society. This was driven by regulatory req