Customer Success Manager (Construction) (m/w/*)
Core
Strategic partner for Enterprise and Mid-Market customers, guiding them through the entire lifecycle from onboarding to renewal and expansion to ensure measurable customer success and sustainable growth.
Role type
Customer Success Manager (Construction Industry)
Builds
Capmo project management software for construction professionals
Domain
Construction industry + SaaS
Required skills
Construction or real estate industry experience, understanding of on-site processes and challenges, stakeholder management, training and workshop facilitation, feedback collection, adoption strategy
Preferred skills
Experience with software solutions or digital tools, interest in complex software products
Technologies
Capmo project management software
Responsibilities
Accompany customers along the entire lifecycle from onboarding to long-term usage, ensure successful integration of Capmo into ongoing construction projects, conduct training sessions and workshops on-site or remotely, proactively identify and address usage challenges, collect structured feedback from the field for the product team, manage revenue responsibility for the portfolio
Seniority
Mid-Senior, hands-on IC