Customer Success Manager (all genders)
Core
Strategically manage a portfolio of national and international B2B SaaS customers to drive adoption, value realization, and long-term retention.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer success plans, adoption metrics, and value realization outcomes for eCommerce technology clients.
Domain
eCommerce Technology / B2B SaaS
Required skills
B2B SaaS Customer Success, Stakeholder Management, Value Selling, Salesforce, Data Analysis, Process Documentation, Cross-functional Collaboration
Preferred skills
eCommerce Tech Stack knowledge (Search, PIM, Recommendation), Gong, Notion, AI/ML workflows
Responsibilities
Develop and execute success plans per account, monitor customer health and churn signals, document interactions in Salesforce, identify upsell/cross-sell opportunities, moderate QBRs and workshops, translate customer feedback into product insights.
Seniority
Senior, hands-on IC