Head of Sales B2C m/w/d
Core
Overall responsibility for steering, coordinating, and developing a large B2C sales organization with a focus on growth, revenue increase, and market positioning.
Role type
Senior leadership B2C sales head
Builds
High-performance, KPI-driven sales structure
Domain
B2C sales / Customer service
Required skills
Leadership of large sales or consulting teams, Change management, Coaching, Conflict resolution, Analytical thinking, KPI management, CRM systems, Power BI, MS Office
Preferred skills
Experience in customer service, B2C sales, call center, or service environment
Technologies
Power BI, CRM systems, MS Office
Responsibilities
Overall responsibility for steering, coordination, and development of the B2C department; Leadership, development, and coaching of team leaders; Implementation of disciplinary measures, performance reviews, and coaching formats; Analysis and development of sales-relevant KPIs, steering instruments, and dashboards; Optimization of sales processes, cross-selling potentials, and client retention; Close collaboration with internal interfaces such as HR, IT, sales, marketing, and product management (via careerplan.io/jobs/2576372-head-of-sales-b2c-mwd-at-vp-verbund-pflegehilfe-gmbh)
