Contact Centre Team Leader
Core
Leading a team of up to 14 Contact Centre agents to drive sales performance and operational efficiency for a car-selling platform.
Role type
Sales Team Leader (Contact Centre)
Builds
Sales outcomes and team capability for a car-selling platform
Domain
Automotive sales / Contact Centre operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Sales team leadership, performance management, coaching, data analysis, cross-functional collaboration, operational oversight
Preferred skills
Commercial acumen, resilience, action-oriented mindset, ability to lead from the front
Technologies
Data dashboards, KPI tracking tools
Responsibilities
Own day-to-day running of a high-performing sales team, drive individual and team performance against KPIs, coach regularly to build skill and resilience, use data and dashboards to manage the team, deliver 1-2-1s and performance reviews, manage attendance and adherence
Seniority
Mid-level manager, hands-on leadership
