Customer Success Manager (m/w/d)
Core
Managing a diverse portfolio of B2B customers (SMEs to enterprise) to ensure active usage, long-term collaboration, and program relevance through scalable 1:many engagement.
Role type
Customer Success Manager
Builds
IT benefits programs for employees
Domain
B2B SaaS / IT Benefits
Required skills
Customer success management, B2B account management, CRM proficiency, technical troubleshooting, campaign management, onboarding, playbooks creation, stakeholder coordination
Preferred skills
AI utilization, English language skills
Responsibilities
Manage customer relationships via email, phone, and calls; handle service and technical inquiries; guide customers through program cycles and campaigns; identify growth opportunities and risks; onboard new clients; build standardized CS assets; coordinate with partners and operations.
Seniority
Mid-level (2–5 years experience)