Technische Kundenbetreuung Balkonkraftwerke (m/w/d) - Remote
Core
Technical Customer Success Manager providing support for residential balcony power systems (solar modules and inverters) to help customers optimize their energy costs and usage.
Role type
Technical Customer Success Manager
Builds
Residential balcony power systems (solar modules and inverters)
Domain
Renewable energy / Solar power
Deliverable
client delivery (via careerplan.io/jobs/2557742-technische-kundenbetreuung-balkonkraftwerke-mwd-remote-at-solakon-gmbh)
Required skills
Technical understanding of solar modules and inverters, Customer service experience (1+ year), Ticketing system proficiency, Telephone communication, Process optimization, Cross-functional collaboration
Preferred skills
Onboarding new team members, English language skills
Technologies
Ticketing systems, Apple devices
Responsibilities
Provide technical support for balcony power systems, Handle customer inquiries via ticketing system, Answer customer questions via phone, Optimize internal processes, Support onboarding of new team members