Kundenbetreuer:in (w/m/d)
Core
Handling complex customer inquiries and complaints regarding photovoltaic systems, coordinating with technical teams to ensure project completion and rectification, and maintaining high customer satisfaction.
Role type
Senior Customer Success Specialist (Photovoltaics)
Builds
Integrated decentralized energy solutions (solar, storage, EV charging, heat pumps) and the Enpal.One+ AI platform
Domain
Renewable energy / Photovoltaics / Energy storage
Deliverable
client delivery
Required skills
Conflict resolution, cross-functional coordination, process documentation, proactive problem-solving, customer advocacy, empathic communication
Preferred skills
Service orientation, solution-oriented mindset, ability to work in a fast-paced startup environment
Responsibilities
Process customer complaints and claims, coordinate with technical departments to resolve PV system issues, track open cases to closure, communicate transparently with customers about status updates
Seniority
Mid-level, hands-on IC