Solution Consultant (m/w/d) | 100% Remote
Core
Support sales and delivery teams in conceiving modern cloud solutions for CCaaS and Salesforce environments, bridging technical discovery with customer implementation.
Role type
Solution Consultant (Pre-Sales)
Builds
Cloud communication and CRM solutions for enterprise clients
Domain
Telecommunications / Customer Experience (CCaaS) / CRM
Required skills
CCaaS solutions expertise, Contact Center process knowledge, Technical Pre-Sales experience, Salesforce platform knowledge, Cloud architecture understanding, API integration knowledge, Presentation and workshop facilitation
Preferred skills
Experience with Genesys Cloud, Vonage, Aircall, Salesforce Agentforce, CRM/ERP systems
Technologies
Salesforce, CCaaS platforms, Cloud APIs, CRM, ERP, MS Teams
Responsibilities
Support sales in RFPs and bidding processes, Conduct technical discovery sessions, Create solution concepts for CCaaS/Salesforce, Plan and execute customer demos, Participate in PoCs and Hackathons, Support implementation alongside architects, Maintain Salesforce opportunities, Contribute to portfolio standardization, Monitor market trends
Seniority
Mid-Senior, hands-on IC
