Lead Customer Success Manager, Strategic Accounts | ANZ
Core
Lead a portfolio of ~35 enterprise-level accounts to drive product adoption, retention, and growth for HubSpot's highest-paying customers.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Long-term partnerships and strategic success plans for enterprise SaaS customers
Domain
B2B SaaS / Enterprise Customer Success
Required skills
Strategic consulting, change management, executive stakeholder management, risk management, account retention, project management, SaaS platform solutioning
Preferred skills
Experience with VP/C-suite decision-makers, experience managing $5-6M ARR, experience with large organizations (200+ employees)
Technologies
HubSpot platform
Responsibilities
Oversee customer experience for high-value enterprise accounts; build deep relationships at all customer levels; create and deliver Executive Business Reviews; partner with cross-functional teams to execute success plans; act as customer advocate to remove adoption barriers; travel onsite for strategic consulting engagements (2-3 times yearly)
Seniority
Senior, hands-on IC
